Privacy policy

Article 1 - Personal information collected

When a customer makes a purchase on rosa-bella.com, Rosa Bella collects the personal information provided during the order process, including the customer's name, billing address, delivery address, email address, phone number, order details and payment-related information.

When a user browses rosa-bella.com, certain technical information may also be collected automatically, including IP address, browser type, operating system, device information, pages visited and website interactions.

Article 2 - Data controller

The data controller responsible for personal data collected through rosa-bella.com is:

Trading name: Rosa Bella
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: support.rosabella@gmail.com
Phone: +33 6 68 59 80 40

Article 3 - Use of personal data

Rosa Bella uses personal data to process and manage orders, process payments, prevent fraudulent transactions, arrange delivery to the United Kingdom, manage returns and refunds, provide customer support, send order and delivery messages, improve the website, comply with legal obligations, and send marketing communications where legally permitted or where consent has been given.

Rosa Bella does not sell personal data.

Article 4 - Shopify and service providers

rosa-bella.com is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows Rosa Bella to sell products online. Personal data may also be shared with trusted service providers only where necessary for hosting, payment processing, fraud prevention, delivery, customer support, analytics, marketing tools or technical maintenance.

Article 5 - Payments

Payments on rosa-bella.com are processed through payment providers displayed at checkout. Rosa Bella does not store full payment card details.

Article 6 - International transfers

Because Rosa Bella uses international service providers, including Shopify, personal data may be transferred, stored or processed outside the United Kingdom, France or the European Economic Area. Where required, Rosa Bella relies on appropriate safeguards for international transfers.

Article 7 - Cookies

rosa-bella.com uses cookies and similar technologies to operate the website, manage the shopping cart, remember user preferences, improve browsing, analyse traffic, support security and enable marketing tools where consent is given.

Users can accept, refuse or change cookie preferences through the cookie banner where available or through browser settings. Refusing cookies may limit access to some website features.

Article 8 - Data retention

Rosa Bella keeps personal data only for as long as necessary for order management, customer service, legal obligations, accounting, tax records, fraud prevention, dispute management and product issue support.

Article 9 - Your rights

Subject to applicable law, customers and users may have the right to access, correct, delete, object to, restrict or request portability of their personal data, and to withdraw consent where processing is based on consent.

To exercise these rights, contact Rosa Bella at support.rosabella@gmail.com. Customers in the United Kingdom may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. Users may also lodge a complaint with the CNIL at cnil.fr/fr/plaintes.