Terms and Conditions of Sale

Article 1 - Scope

These Terms and Conditions of Sale apply to all orders placed on rosa-bella.com by customers located in the United Kingdom.

The seller is RIFAI Samy EI, trading as Rosa Bella, SIRET 990 761 884 00024, 60 Rue François 1er, 75008 Paris, France. Rosa Bella is not VAT registered in France and does not charge French VAT.

Article 2 - Products offered for sale

Products offered for sale on rosa-bella.com include dressing tables, makeup mirrors, chairs, stools, makeup storage and matching accessories.

The main characteristics of each product are presented on the product page, including title, images, variant options, product details and price. The customer must read the product information before placing an order.

Article 3 - Prices

Prices for the United Kingdom market are displayed in British pounds sterling (GBP) on rosa-bella.com. The price displayed before checkout is the applicable product price for the selected product and variant.

The UK shipping cost is £0.00 for orders placed on rosa-bella.com and delivered within the United Kingdom.

The total amount charged by Rosa Bella is shown at checkout before the customer confirms the order.

Article 4 - Orders

The customer places an order by selecting the product and variant, reviewing the basket and completing the Shopify checkout process.

Before confirming payment, the customer can review the order details, selected product, quantity, delivery information and total amount.

An order is confirmed when Rosa Bella sends an order confirmation email and payment has been accepted or authorised.

Article 5 - Payment

The full price is payable at the time the order is placed. Available payment methods are displayed at checkout before the order is confirmed.

Rosa Bella does not store full payment card details. Payment information is processed by Shopify and the relevant payment providers.

Article 6 - Delivery

Rosa Bella delivers to the United Kingdom only. Orders are processed within 1 to 2 working days after order confirmation, excluding weekends and public holidays.

The estimated transit time is 7 to 13 working days after dispatch. The estimated total delivery time is 8 to 15 working days from order confirmation.

Delivery times are estimates and may be affected by courier delays, customs processing, incorrect delivery information, high-demand periods, force majeure or circumstances outside Rosa Bella's reasonable control.

Article 7 - Cancellation and returns

The customer has 30 days from the day they receive the product to change their mind, cancel the order and request a refund. To exercise this right, the customer must contact Rosa Bella by email at support.rosabella@gmail.com.

This 30-day window is offered voluntarily by Rosa Bella. It is longer than the 14-day statutory cancellation period that applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and it does not replace or reduce that statutory right.

The customer must return the product within 14 days after notifying Rosa Bella of the cancellation.

Returned products must be in their original condition, complete, clean, undamaged and returned with accessories, parts, manuals and packaging where possible.

Return shipping costs are the customer's responsibility, except where the product is faulty, damaged on delivery or incorrect.

Refunds are processed within 14 days from the day Rosa Bella receives the returned product or receives proof that the product has been sent back.

Article 8 - Damaged goods or product issues

If a product arrives faulty, damaged or incorrect, the customer must contact Rosa Bella at support.rosabella@gmail.com with the order number, a description of the issue and photographs where relevant.

Rosa Bella may offer replacement parts, repair, replacement, return or refund depending on the nature of the issue. If Rosa Bella asks the customer to return a faulty, damaged or incorrect product, Rosa Bella will cover the reasonable return postage or provide return instructions.

Article 9 - Warranty

Every product sold on rosa-bella.com is covered by a 2-year warranty running from the day of delivery. The warranty covers the frame, the drawers and the lighting against manufacturing defects appearing in normal domestic use.

To make a warranty claim, the customer must contact Rosa Bella by email at support.rosabella@gmail.com with the order number, a description of the problem and photographs. Depending on the case, Rosa Bella will send replacement parts, arrange a repair, send a replacement unit or issue a refund.

The warranty does not cover normal wear, accidental damage, misuse, incorrect assembly, modifications made to the product, or damage caused by unsuitable cleaning products.

This warranty is offered in addition to the customer's statutory rights under the Consumer Rights Act 2015 and does not limit them.

Article 10 - Personal data

Personal data requested from the customer is necessary to process orders, payments, delivery, returns, refunds and customer service requests. More information is available in the Privacy Policy.

Article 11 - Governing law

These Terms are governed by French law, without depriving customers located in the United Kingdom of any mandatory consumer protections applicable under their local law.

Article 12 - Contact

Trading name: Rosa Bella
Legal operator: RIFAI Samy EI
Business address: 60 Rue François 1er, 75008 Paris, France
SIRET: 990 761 884 00024
VAT: not applicable, Article 293B of the French General Tax Code
Email: support.rosabella@gmail.com
Phone: +33 6 68 59 80 40