Refund Policy

This Refund Policy applies to purchases made on rosa-bella.com by customers in the United Kingdom.

30-day returns

Customers have 30 days from the day they receive their order to request a return followed by a refund.

This 30-day window is offered voluntarily by Rosa Bella. It is longer than the 14-day statutory cancellation period that applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and it does not replace or reduce that statutory right.

To request a return, the customer must contact Rosa Bella by email at support.rosabella@gmail.com with a clear statement confirming that they wish to cancel their order and return the product. After notifying Rosa Bella, the customer must return the product within 14 days.

Return conditions

For a return to be accepted, the product must be returned in its original condition and complete, including packaging, accessories, parts and instructions where possible. The product must be clean, undamaged and in a condition that allows it to be resold as new.

The customer must include the order number or proof of purchase with the return.

Return postage for customer-requested returns is the customer's responsibility, except where the product is faulty, damaged on delivery or incorrect.

Damaged goods or incorrect items

If the customer receives damaged goods, a damaged parcel, a faulty product or an incorrect item, they must contact Rosa Bella as soon as possible by email at support.rosabella@gmail.com.

The customer should include the order number, a description of the issue and photographs of the damaged goods, packaging or fault so that the request can be reviewed quickly.

Once the issue has been reviewed, Rosa Bella may offer replacement parts, repair, replacement, return or refund depending on the situation. If Rosa Bella asks the customer to return a faulty, damaged or incorrect product, Rosa Bella will cover the reasonable return postage or provide return instructions.

2-year warranty

Every product sold on rosa-bella.com is covered by a 2-year warranty running from the day of delivery. The warranty covers the frame, the drawers and the lighting against manufacturing defects appearing in normal domestic use.

To make a warranty claim, the customer must contact Rosa Bella by email at support.rosabella@gmail.com with the order number, a description of the problem and photographs. Depending on the case, Rosa Bella will send replacement parts, arrange a repair, send a replacement unit or issue a refund.

The warranty does not cover normal wear, accidental damage, misuse, incorrect assembly, modifications made to the product, or damage caused by unsuitable cleaning products.

This warranty is offered in addition to the customer's statutory rights under the Consumer Rights Act 2015 and does not limit them.

Return procedure

For any return request, the customer must contact Rosa Bella by email before sending the product back. After the return request has been reviewed and approved, the product must be sent by postal service or tracked courier to the following return address:

RIFAI Samy EI - Rosa Bella
60 Rue François 1er
75008 Paris, France

The customer is responsible for choosing a suitable return service and keeping proof of postage until the refund or exchange has been completed.

Refund method and processing time

Once the returned product has been received and inspected, any approved refund will be issued to the original payment method used for the order.

Refunds are processed within 14 days from the day Rosa Bella receives the returned product or receives proof that the product has been sent back. After the refund has been processed, the customer's bank or payment provider may take additional time to make the funds appear in the customer's account.